Service & Support

//Service & Support
Service & Support 2018-11-09T09:38:13+00:00

Service & Support – for the most demanding IT systems

  • Dedicated contact person for your service requests

  • Infrastructure and operations management

  • Business Service Level Agreement with 24/7 support

At Cronon BSP, you get support from qualified contact persons from the very start: when defining your projects, running your systems and during further technical development.

We understand your architecture and provide you with optimal support:

  • Qualified contact persons for all issues
  • Optimal support as and when required: infrastructure management or operations management
  • Contractually assured services with our Business Service Level Agreement
  • Available by phone 24/7, 365 days a year
  • Dedicated contact person for your service requests
  • Remote Hands service for making configuration changes directly within the data centre

We flexibly adjust the scope of services provided to meet your needs. With our infrastructure level service management you can maintain administrative control of your architecture.

Or reduce the administrative load and benefit from our many years’ experience in operating complex systems by choosing an architecture with operations management.

Ensure maximum reliability for your business applications with contractually defined and binding levels of service. You benefit from our Service Level Agreement that forms an integral part of all contractual relationships with our customers. Thanks to the Business SLA you can rest assured that we will provide the agreed services within the defined timescales.

Dedicated contact persons support you with your enquiries from initial contact through to the resolution of service requests. Using our Remote Hands service, you receive support directly from our staff in the data centre. They will properly implemented the desired configuration changes to your infrastructure.

Get in touch!

Our experts are ready to take your enquiry by phone or email and answer any questions you may have, or even make you a personalised offer!